Cancellation policy
At Chantes Brand, we offer two types of sales: Regular Stock (immediate shipping) and Exclusive Pre-sales (advance orders). Please read the terms and conditions carefully based on your purchase type.
1. Cancellation of Regular Stock Orders
For products we have in stock for immediate shipping:
- Time Window: We only accept cancellation requests within the first 2 hours after purchase, provided that the shipping label has not yet been generated.
- Procedure: Send an urgent email to contacto.chantesbrand@gmail.com with the subject line: “CANCEL ORDER #[Your Number]”.
- Restriction: If the order has already been processed or the shipping label has already been created, we will not be able to cancel it. You will need to wait to receive it and follow our Returns Policy.
2. Special Policy: PRE-SALES (“Origen” Collection and Special Editions)
By purchasing a product marked as “PRE-SALE,” you are securing a limited-production item before its official launch.
- Purchase Commitment: Because production is made-to-order and quantities are limited, we DO NOT accept cancellations or refunds once a pre-order item has been purchased.
- Wait Times: You are purchasing a product currently in production. The wait time is longer than for a regular purchase.
- Guarantee: We appreciate your patience. We’re working to deliver a product with history, quality, and meaning that will be worth every day of the wait.
3. Cancellations by Chantes Brand
We reserve the right to cancel an order for the following reasons:
- Detection of fraud or an unauthorized transaction by the bank.
- Serious discrepancies in the shipping address that cannot be resolved.
- Stock: In the rare event of an inventory error where we cannot fulfill your order, we will immediately refund 100% of your money.
Questions? Contact us at contacto.chantesbrand@gmail.com