Refund policy

We want you to be completely satisfied with your purchase from Chantes Brand. If for any reason you are not satisfied, you can request a return under the following conditions.

1. Return Period You have 15 calendar days from the date you received your package to request a return. If more than 15 days have passed since delivery, unfortunately we cannot offer you a refund or exchange.

2. Product Conditions (Eligibility) For your return to be accepted, the item must strictly meet the following requirements:

  • Condition: It must be unused, free of stains (makeup, sweat, food), odor-free, and in the same condition as when you received it.
  • Packaging: It must retain its original tags and the packaging in which it was shipped.
  • Proof of Purchase: You must have the order number or purchase receipt.

3. Non-Returnable Items The following items are final sale and cannot be exchanged or returned:

  • Products purchased on sale or during a clearance event.
  • Gift cards.
  • Customized products: Items made to order or with unique customer specifications.

4. Return Process To initiate a return, follow these steps:

  • Send us an email to contacto.chantesbrand@gmail.com with your order number and the reason for the return.
  • If your request is approved, we will send you instructions.
  • You must ship the product to the following address:
  • Chantes Brand, Calle Álamo #4546, Colonia Juan José Salas Flores, C.P. 31789, Nuevo Casas Grandes, Chihuahua, Mexico.

5. Shipping Costs for Returns

  • Customer’s Choice: Original shipping costs are non-refundable. If you receive a refund, you will be reimbursed for the product’s value, but the original shipping cost will be deducted. Additionally, the cost of shipping the product back to our warehouse is the customer’s responsibility.
  • Due to a defect or error: If the product arrived damaged or we sent the wrong model, Chantes Brand will cover the shipping costs and provide you with a prepaid shipping label.

6. Refunds Once we receive and inspect your return at our warehouse (usually within 3 to 5 business days of receipt), we’ll notify you via email if the refund has been approved.

  • Approved: It will be automatically processed to your original payment method.
  • Timeframe: It may take 5 to 10 business days for the funds to appear in your bank account, depending on your bank.

7. Damage and Issues Please inspect your order as soon as you receive it. If the item is defective, damaged, or you receive the wrong item, contact us immediately (within the first 48 hours) so we can assess the problem and resolve it at no cost to you.

Contact For any questions regarding returns, please email us at: contacto.chantesbrand@gmail.com