Help Center

"Chantes" comes from Caló and the influence of Nahuatl (chantli), which means "house" or "home." For us, it represents belonging, northern roots, and that sense of identity that we carry with pride wherever we go.

Chantes Brand was founded in 2023 by Alfredo Contreras in Nuevo Casas Grandes, Chihuahua, with the dream of sharing the culture and essence of northwestern Mexico through quality products.

We specialize in caps, jerseys, and regional identity streetwear apparel (such as our "Raíces" and "Origen" collections). Our catalog is constantly growing with limited editions that tell a story, integrating NFC authentication technology and premium full-set packaging.

Yes. Write to us and we will share our catalog, wholesale prices, and requirements to become a distributor.

Yes, you can check out as a guest. If you create an account, you will be able to view your orders and join the Chantes Club.

On the product page, tap Notify me when back in stock, leave us your details, and we will email you as soon as it returns.

The total time is divided into two steps:

• Preparation: it takes us 1 to 3 business days to prepare your package at our warehouse.
• Transit (courier): we currently have FREE standard shipping throughout Mexico! Once collected, your package takes 4 to 5 business days to arrive. If you prefer, you can pay for Express shipping at checkout, which takes 1 to 3 business days.

Note: if you live in an "Extended Area," the courier service may take a few extra days.

Yes! We ship throughout the USA and, for a limited time, shipping is also completely FREE. The estimated delivery time is 1 to 2 weeks. Please note that times may vary slightly due to customs inspections.

Write to us URGENTLY at contacto.chantesbrand@gmail.com. If your package has not yet left the warehouse, we can correct it.

If the package has already been shipped and the carrier returns it due to an "incorrect address," you will be responsible for the cost of a new shipping label to resend it.

• Standard stock: only within the first 2 hours after your purchase, and provided that we have not yet generated the shipping label.
• Pre-orders: no. Pre-order items are made to order especially for you, so we do not accept cancellations once payment has been confirmed.

By purchasing on pre-order, you are securing an exclusive piece before its mass production. Wait times are longer (indicated in each product description) because we are producing your piece with the quality you deserve, taking care of every detail.

Yes, you have a period of 15 calendar days from the moment you receive your package to request an exchange.

• Condition: the item (cap or jersey) must be new, clean (free of sweat or makeup), with tags and in its original packaging.
• Cost: if the exchange is due to preference or size, shipping costs (round trip) are at your expense.

Our apologies! In this case, we take full responsibility. Send us photos of the defect to our email within the first 48 hours of receiving it, and we will arrange the exchange at no cost to you.

Yes. Due to quality policies, we do not accept returns on:

• Products purchased on sale / clearance.
• Personalized items.
• Hats or garments that have been worn, washed, or damaged (for strict hygiene reasons).

For every product with sizes, you will find a Size guide with the measurements and the size worn by the model.

Credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, Shop Pay, and cash payment at OXXO.

We are here to help you. You can write to us at:

• Email: contacto.chantesbrand@gmail.com
• Social media: send us a DM on Instagram or Facebook.
• Business hours: Monday to Friday from 9:00 am to 6:00 pm (Chihuahua time).